Cargolux

The Know Your CWA page has been updated by adding information regarding Vacation.

Click here or on the ‘CWA’ menu item to access this page.

Please find below an update in regard to:

• Hotels
• Crew layovers in China
• Flight Duty Periods exceeding limits and Fatigue Mitigation
• Social Distancing during Layover

Hotels
Since the beginning the of the COVID-19 pandemic more and more restrictions were put in place by various countries which led to a significant decrease of the quality of layovers and hotel standards at many destinations. The Hotel Committee was and is working hard to find solutions to improve the situation in the current crisis. An updated version of the Hotel COVID-19 situation can be found here.

As communicated in our previous update on hotels please submit a Voyage Report through the iQSMS application and forward the report to cvhotels@alpl.lu so that we are aware of the current situation of hotels, especially of those which were not selected by the Hotel Committee.

We specifically urged management to follow the Hotel Policy and to coordinate with the Hotel Committee in advance at critical destinations to find suitable alternatives and provides clear indication on what deficiencies have evolved at the current hotels. Respective letters were published for your reference in our members update on 8 April 2020. To read the latest reply from the CFO, please click here.

We would like to remind you to always carefully assess your fitness to operate and any requirement for additional rest. In case extra rest is required, please file a Fatigue Report.

Crew layovers in China
With the shift of the COVID-19 hotspots to Europe and the USA we briefly discussed with management the options of having again crew layovers in China to free up manpower that would be needed in other areas. However, this was before we received reports of newly implemented procedures and questionable testing of crews by the Chinese authorities. After having read these reports we came quickly to the conclusion that we cannot agree to reinstate crew layovers at any destination in China. Please click here to read the letter including the reports that was sent to the CEO, Accountable Manager, EVP Flight Operations and Head to OHS&E.

Flight Duty Periods (FDP) exceeding limits and Fatigue Mitigation
At the very beginning of this crisis we wrote to the CPO and verbally restated to Senior Management that whilst we operate flights to avoid the hotspots of the COVID-19 we expected that fatigue is managed in advance. Over the past 4 years we have collected data that revealed the problematic rotations of FDPs combined with minimum rests.

We do have regular meetings with Senior Management to provide feedback on many issues. We were informed that pilots were deadheaded out of CGO due to a delay in departure where their FDP would be exceeded and, on another case, where an AOG occurred. We welcome this proactive approach to avoid having pilots being stranded in CGO or required to exceed the planned FDPs.

You may have also noticed during the COVID-19 crisis that some rotations have created additional rest periods more than what was experienced in the past, when we had large amounts for fatigue reports and associated fatigue scores when conducting two sector augmented crew operations. Nevertheless, this is not the case at all our destinations where augmented flights are departing from.

Recently we have seen three areas where we wish that Senior Management rectify the situation to manage fatigue in advance of all our duties. Please click here to read the letter that was sent to the CEO. We also ask you to please pay close attention to the requirement that Crew Control needs to follow, as per the Safety Department´s “Q4/2019 Boxed Items”, which is to notify crews sufficiently in advance of any fatigue warnings.

Remember:

• Please be mindful of the requirement that ALL fellow crew members need to be adequately rested prior to the commencement of any FDPs that are potentially fatiguing.

• Inflight rest is not the same as rest in accommodation where temperature, noise and light can be managed.

• If additional rest is required before the commencement of an FDP or after an FDP please communicate and coordinate in a timely manner with your fellow crew members, local station, crew control and always submit an Air Safety (Fatigue) Report (ASR).

• Air Safety (Fatigue) Report (ASR) must always be submitted when fatigue has been experienced on any duties.

As always, if you need further guidance please contact cvboard@alpl.lu

Social Distancing during Layovers
In the recent email from EVP Flight Operations a plea was made that all pilots please be mindful of maintaining adequate social distancing during layovers.

We would also like to ask each member to handle the present situation with great care and social responsibility. It is very important to recognize that everybody must contribute with their actions to not only protect their own health but also the one from the colleagues and the one from all affected family members at home. Please treat each other with respect, be extra patient during these times and maintain social distancing when having meals together during layovers.

If you see anything that you are not happy with, please use discretion and politeness when approaching other colleagues and similarly be thoughtful if someone approaches you.

On 22 April 2020 the Employee Delegation will be called to elect the Staff Representatives on the Cargolux Board of Directors. As in the last two elections, the Delegates agreed to present a common LCGB-OGBL list for the 5 positions to be filled. In agreement with our colleagues from LCGB ground staff, 2 of the 3 positions the LCGB is entitled to on the common list, will be nominated by the ALPL Divisional Board.

After careful consideration the Divisional Board decided to nominate Darrell Myers and Dirk Becker.

Both, Darrell and Dirk, accumulated a lot of experience during their work as Pilot Representatives for a considerable period of time. Darrell served for many years as a Representative on the Committee Mixte until the committee’s function was taken over by the Employee Delegation in 2019. In 2018 he also became a Staff Representative on the Board of Directors.

Dirk became a Staff Representative on the Board of Directors after the Delegation election in 2019. He has been representing the Cargolux staff as a Delegate since 2011, serving as the Delegation’s Vice President since last year. Amongst serving in these various official functions, both have been active in various positions of our association.

The Divisional Board firmly believes that based on their knowledge and many years of experience as Representatives, both are the right choice to represent your interests on the Cargolux Board of Directors.

The Divisional Board would like to thank George Karambilas, who decided not to stand for re-election. George served on the Board of Directors as Staff Representative for nearly 11 years. He became first elected in 2009, the first time in the company’s history the Staff Representatives had to be elected. Over these many years George’s knowledge and dedication proved to be a valuable asset in representing the interests of the staff on the Board of Directors.

The HR Update published on 10 April 2020 resulted in an understandable confusion amongst our members regarding the topic “Sick leave covered by CNS“.

We recently asked for confirmation from HR about this topic.

The Director Human Resources confirmed, that in case of sick leave the Company would pay as of the 1^st day of sick leave until the 77^th day the difference between the Plafond (5-times the social minimum wage) and the employee’s complete salary plus other elements of the remuneration.

During this time period the amount up to the Plafond would be paid directly by the CNS and the missing amount between the Plafond and the “normal” salary of the employee by the company.

Also, an average calculated supplement is payed, which is based on the number of hours worked on public holidays, on Sundays or at night during the 12 months prior to the sickness period. Overtime work is not considered in this case.

Only as of the 1^st day of the month following the month in which the 77^th day of sick leave falls into, the employee would then receive the amount as foreseen by the law from the CNS, as it has always been the case before.

Please note, that this is an interim procedure implemented by the Règlement grand-ducal dated 03 April 2020.

If you notice anything that is not in line with what has been mentioned above, please contact cvboard@alpl.lu.

An updated version of the COVID-19 Hotel situation is available following this link. We would like to thank our members for providing feedback that will assist all.

As communicated in our previous update on hotels please submit a Voyage Report through the iQSMS application and forward the report to cvhotels@alpl.lu so that we are aware of the current situation of hotels, especially of those we have not been able to select.

Situation in SIN, BKK and KUL
The latest situation is that authorities in SIN, BKK and KUL have applied the same hotel restrictions to crew members.

We have now approached IFALPA to bring this to the attention of ICAO so that this can be addressed to these particular countries and others. We and IFALPA also believe that such restriction has a potential safety issue and wish that the authorities take this into account.

We believe that there are equivalent ways to mitigate the risk of spreading the virus without having to be locked up for several days. We are in constant dialogue with Senior Management to also find ways to reduce the undue burden of such a strict enforcement by the local authorities.

Please contact your Board at cvboard@alpl.lu in case you have questions or concerns regarding the situation in SIN, BKK and KUL.

In the Members Update published on 08 April 2020 we informed you about the steps undertaken to make voluntary COVID-19 testing available to Cargolux pilots.

On 09 April 2020 the LCGB raised the issue on the political level in two letters; one addressed at the Minister of Health and the other at the Minister in charge of transport:
Letter Minister of Health
Letter Minister of Mobility and Public Works

Already on 05 April 2020 your concerns were addressed in a letter to the CEO, requesting „… that Senior Management is in touch with the Luxembourg Government to enable pilots to access established mobile COVID-19 facilities for testing.“ Click here to view this letter. The CEO replied to this letter on 06 April 2020: “I will try to raise it with the Health authorities but cannot guarantee any positive outcome”. Click here to view his letter. Until today we did not receive any feedback from management, if the request to make COVID-19 testing available to  crew members has been raised with the health authorities.

No feedback has been received so far on the letters sent by the LCGB to the ministries. We will keep you informed about any developments.

Here is some general information regarding COVID-19 testing:
Luxembourg’s health authorities advise, that a COVID-19 test is of no use in the absence of symptoms and that a personal physician is in the best position to assess the value of the test in individual cases. More information can be found here.

Scientists highlight, that like any other comparable test, a COVID-19 test is just a snapshot. The result reflects only the situation at the time the swap test was conducted (blood tests offered on the internet are not yet approved, as their validity has not yet been scientifically proven) and there is a chance of false results, e.g. due to a very low number of viruses detectable. All this may give the false impression of being negative, while an infection may be in a very early stage. Additionally, it may take up to 48 hours to receive a test result.

Since the onset of the COVID-19 pandemic many procedures and recommendations have been implemented by the Company during the last weeks. The Company communicated most of these procedures via different channels directly to the staff working in the different departments. No consolidated version, compiling all procedures related to aircraft turnarounds in a single document, has been made available until now.   
 
The lack of a clearly documented process resulted in confusion and led to some of our members contacting the ALPL Board or management directly, asking to clarify the processes in order to minimize the risk of an infection. This deficiency has been communicated via different channels to management over the last weeks.
 
It is encouraging to see, that the Company finally published a consolidated procedure, summarising in one document what has been communicated to the Company via various channels during the previous weeks. This procedure has been made available to the pilots as a Flight Crew Advisory, while we have been assured that the other departments involved would receive the same procedure via the appropriate channel. Please click on the image below or follow this link to view this procedure.

Your Board would like to highlight the importance to follow these procedures at all times. Additionally, we would like to add the following comments:

• Since not all stations are staffed with Cargolux employees they may not have been briefed about the procedure. Kindly alert the ground crew over the headset, that no one should come to the upper deck until the arriving crew has disembarked the aircraft.
• If prolonged maintenance activities require the presence of maintenance staff in the flight deck, consider waiting on the upper deck until social distancing could be guaranteed again in the confined space of the flight deck.

We as your representatives believe that it is imperative to reiterate the importance to follow these procedures in order to minimize the risk of spreading the virus amongst us.

Since the first occasion of confirmed COVID-19 cases within the Company, many of you approached the Board with questions related to how confirmed cases are managed by the Company. This includes how those who may have been in direct contact with a confirmed case would be contacted and what would be expected from them. While the Company followed best practices and recommendations published by various sources, unfortunately the process has not been transparent to all.

Over the past weeks we have been asking management to make this process transparent. It rather took quite some time, but very recently two flyers have been published on the Company’s intranet in the OH&S section. The flyers outline the process applied by Cargolux in the event an employee is identified as a confirmed COVID-19 case (positive test result.) Please click on the image below or follow this link to access the flyer outlining the process for pilots.

The process documented in the flyer is based on best practices, tailored to reflect the specific circumstances applicable to pilots. A detailed explanation of the “At Risk Group” can be found on the flyer addressing Ground Staff, which is available on the OH&S intranet page.

Please get in touch with OH&S directly in case you should have any questions regarding the procedure applied by the Company.

Since the beginning of the COVID-19 crisis, many recommendations and precautionary measures have been communicated to management, of which the majority has been implemented by now. Still, the feedback of our members who are operating in today’s environment unveils some shortcomings and shows that some items are either inadequately addressed or haven’t been considered in management´s risk analysis so far. We continue to communicate those to management to safeguard the health of our members and their families, but also to ensure a continued operation.

Please read below the latest letter that was sent on Sunday, 05 April 2020 – based on your concerns raised in several emails – and the reply from the CEO.

Letter to CEO 05 April 2020
Reply from CEO 07 April 2020

Hotel in SIN
To maintain the operation into SIN, local authorities imposed strict rules for pilots on a layover. Based on that information a letter was sent to management with the request to stop all layovers in SIN to avoid pilots being confined in a little hotel room. Please see below communication.

Letter to CEO 29 March 2020
Reply from CEO 31 March 2020
Letter to CEO 01 April 2020
Reply from CEO 02 April 2020

According to the latest Flight Crew Advisory this is now also the case in BKK. Please do not hesitate to contact your Board, in case you have any concerns regarding a planned layover in SIN or BKK under the given restriction.

Hotels during COVID-19
Recently at some of our destinations crew hotels closed because of the crisis and we expect that this will continue due to the current situation. Despite these unprecedent times, it is not acceptable that management is not following agreed procedures when deciding on new hotels and that the Hotel Committee is neither informed nor consulted. In many other areas we have seen good cooperation with management during this crisis and it is very unfortunate and disappointing that as far as hotels are concerned this cooperation doesn’t seem to be possible.

We specifically asked that the Procurement Department follows the Hotel Policy, provides clear response about all hotels on their plans to remain open or not, coordinates with the Hotel Committee in advance on risky destinations to find suitable alternatives and provides clear indication on what deficiencies have evolved at the current hotels.

Here are the letters for your reference:

Letter to CFO 29 March 2020
Reply from CFO 30 March 2020
Letter to CFO 07 April 2020

With all these changes, hotel management and front-desk staff, are not familiar with our operation and the ongoing delays. Please inform them not to disturb you when you have the “Do Not Disturb” sign hanging on your door.

Additionally, we still ask that you carefully assess your fitness to operate and any requirement for additional rest. In case extra rest is required, please file a Fatigue Report. Furthermore, please send in Voyage Reports on any deficiencies of hotels according to the CWA Table 14: Hotel Standard Criteria.

Some colleagues took the effort to compile information of local changes in regard to hotels at various destinations. Please bear in mind that this information is informal only and might already be outdated as the situation changes quickly nowadays.

The Hotel Committee will continue updating this document when it receives updates on cvhotels@alpl.lu

Please find below an update regarding:

• COVID-19
• Peer Support
• Hotels
• Rotation Changes

COVID-19
Over the last few days we received a huge number of concerns from our members regarding various issues we are facing while keeping the operation moving during the present crisis. These concerns include foremost the situation in the US, which is quickly deteriorating, the availability of suitable hotels for crew layovers and the situation in Singapore, where we would be confined within a hotel room on layover.

Most of your concerns have been forwarded to the different levels of management multiple times over the past days and weeks, either in meetings, by emails or letters. All these communications highlighted the risks we as pilots are exposed to and potential consequences if these risks would not be addressed in adequate and timely manner, which must be acceptable to the pilot community.

Please refer to the letters below for further details on the issues brought forward to management over the past weekend:

Letter USA
Letter Hotels and management’s reply
Letter SIN  

While a number of issues have already been addressed and are appreciated, some still require attention and a swift response by management.

Peer Support
You have received an email from the Cargolux Peer Support Advisory Group and the Delegation. It is important to underscore the role of the Peer Support System in this crisis. The peers are trained to provide “psychological first aid”, providing assistance to help you coping with this highly stressful situation. 

The peers should not be seen as any alternative way to make your concerns heard about the present situation via a different channel. All operational issues, e.g. avoiding layovers in certain areas, procedures to prevent infection, etc. should only be addressed via your ALPL Board.

Hotels
During the COVID-19 crises, many hotel managements are being asked by their owners to alter or even close down with short notices. Although we have urged our Senior Management to keep the Hotel Committee informed about their plans, there have been quite a few changes of crew hotels on short notice without involving the Hotel Committee.

We are concerned about this practice of bypassing the Hotel Committee, which could lead to a considerable deterioration of the crew hotel standards and negatively affect the safety our crews. Particularly in such difficult times as in the COVID-19 crisis, a collaboration with the pilot representation on hotels issues would show the well needed trust and recognition.

To assist all members, we would like to ask you to provide feedback to cvhotels@alpl.lu of any closures or changes to conditions etc. in a short format. If there are deficiencies, please always complete an iQSMS Voyage Report.  
 
Rotation Changes
As we ask Senior Management to address the collective concerns of the health risks and external factors that are imposed on the operation, the rotations through various regions are going to be adapted. We wish to highlight again some key points to assist you all in avoiding the potential risk of fatigue that we highlighted in our members update on 12 March 2020.

• Please be mindful of the requirement that ALL fellow crew members need to be adequately rested prior to the commencement of any FDPs that are potentially fatiguing.

• Inflight rest is not the same as rest in accommodation where temperature, noise and light can be managed.

• Obtaining the maximum possible sleep as close as possible to the wake-up call for ALL pilots is fundamental due to the potential need of using FDP discretion to avoid layovers in mainland China.

• If additional rest is required before the commencement of an FDP or after an FDP please communicate and coordinate in a timely manner with your fellow crew members, local station, crew control and always submit an Air Safety (Fatigue) Report (ASR).

• Air Safety (Fatigue) Report (ASR) must always be submitted when fatigue has been experienced on any duties.

As always, if you need further guidance or have any questions please contact cvboard@alpl.lu