In our ongoing efforts to help improve bid success rates and minimize invalid bids, please note the following procedures for handling special situations or roster changes occurring after the bidding deadline but before roster publication:
1. SIM Changes
If a SIM session is either preallocated or rescheduled and conflicts with your bid:
- Inform Kevin Lehmann (Kevin.Lehmann@cargolux.com) of the conflict kindly requesting a rescheduling of the SIM event or GTR.
- If a resolution through Kevin is not possible, submit an updated OFF day bid per mail to Crew Planning (Crewplanning@cargolux.com).
2. Overlapping Trip Occurs
In case a trip changes overlapping into the next month creating an inefficiency or a collision with your existing bid:
- Contact Crew Planning and submit an updated OFF day bid.
3. VIP/Special Requests
For any unique personal needs or special requests related to your bid:
- Please contact CPO directly (CPO@cargolux.com).
Ideally, these requests should be submitted in a timely manner. Amended bids sent up to about one week before roster publication are more likely to be accommodated by Crew Planning.
By following these steps, we hope to be able to contribute to a smoother bidding process and better outcomes for all pilots.
Floating Off day requests: Please ensure that your request encompasses the whole timespan which in the Off days are supposed to be in. It can never be shorter than the amount of consecutive days requested.
Thanks for your understanding.
