With COVID still being an issue, please understand that many restrictions are mandated at many of the destinations we operate into. These will be outside the control of the hotels and their managements. The best way we can address hotel related issues are through Voyage Reports or if necessary, through ASR’s.
We would like to give you an update on the following destinations:
ORD
The hotel decided to discontinue the buffet breakfast until further notice due to their reduced occupancy. Therefore, during check in procedure we should receive a breakfast-voucher which entitles the crew members for 36$ USD (incl. svc charge + tax) from the a’la carte menu. The hotel committee was not yet able to review the current situation.
Therefore, please send us your feedback regarding quality of the breakfast and whether the amount is sufficient. Sufficient would include a hot meal, a regular hot and cold beverage and fruits as well as all taxes, fees and gratuities. If you feel that this necessitates a Voyage Report, please submit one and send us the report with any pictures you may have taken.
JFK
There is a new law in place in New York that requires vaccination certificates for certain indoor activities including restaurant access. This applies also for the breakfast in the hotel restaurant. Therefore, please carry your vaccination certificates with you as well as a photo ID to ensure access.
Unvaccinated crews can still use the offered “grab and go” breakfast.
DWC
The “Expo” in Dubai has commenced (01OCT2021 – 31MAR2022) and the city as well as our crew hotel are extremely busy.
In order to help reducing the risk of Covid infections it was agreed that a room service breakfast can be ordered free of charge instead of the buffet breakfast. In case of early departure, a breakfast box can be ordered free of charge when receiving the wakeup call.
There have been numerous occasions of inconveniences related to the Expo such as “traffic jams” to and from the airport, at the elevator and the hotel restaurant, noise problems, allocation of rooms with a connecting door and rooms not being ready upon arrival of the crews.
We know that particularly the latter is frustrating when having to wait for a room after a long Flight Duty.
The hotel is aware of these problems and assured us that they try their utmost to limit the negative impact. Furthermore, the number of bookings now include a bigger buffer, however, not all eventualities can be covered. We therefore ask you to show a certain degree of tolerance when confronted with these Expo-induced temporary deficiencies and act professional and respectful towards the hotel staff, as unilateral hotel or Cargolux imposed relieve strategies could result in more severe and potentially long-term disadvantages.
Deficiencies, however, still need to be addressed: The best way is to report them via VR and send a copy to cvhotels@alpl.lu
We remain in close contact with a cooperative and helpful hotel management to look for improvements.
