Since the beginning of the COVID-19 crisis, many recommendations and precautionary measures have been communicated to management, of which the majority has been implemented by now. Still, the feedback of our members who are operating in today’s environment unveils some shortcomings and shows that some items are either inadequately addressed or haven’t been considered in management´s risk analysis so far. We continue to communicate those to management to safeguard the health of our members and their families, but also to ensure a continued operation.
Please read below the latest letter that was sent on Sunday, 05 April 2020 – based on your concerns raised in several emails – and the reply from the CEO.
Letter to CEO 05 April 2020
Reply from CEO 07 April 2020
Hotel in SIN
To maintain the operation into SIN, local authorities imposed strict rules for pilots on a layover. Based on that information a letter was sent to management with the request to stop all layovers in SIN to avoid pilots being confined in a little hotel room. Please see below communication.
Letter to CEO 29 March 2020
Reply from CEO 31 March 2020
Letter to CEO 01 April 2020
Reply from CEO 02 April 2020
According to the latest Flight Crew Advisory this is now also the case in BKK. Please do not hesitate to contact your Board, in case you have any concerns regarding a planned layover in SIN or BKK under the given restriction.
Hotels during COVID-19
Recently at some of our destinations crew hotels closed because of the crisis and we expect that this will continue due to the current situation. Despite these unprecedent times, it is not acceptable that management is not following agreed procedures when deciding on new hotels and that the Hotel Committee is neither informed nor consulted. In many other areas we have seen good cooperation with management during this crisis and it is very unfortunate and disappointing that as far as hotels are concerned this cooperation doesn’t seem to be possible.
We specifically asked that the Procurement Department follows the Hotel Policy, provides clear response about all hotels on their plans to remain open or not, coordinates with the Hotel Committee in advance on risky destinations to find suitable alternatives and provides clear indication on what deficiencies have evolved at the current hotels.
Here are the letters for your reference:
Letter to CFO 29 March 2020
Reply from CFO 30 March 2020
Letter to CFO 07 April 2020
With all these changes, hotel management and front-desk staff, are not familiar with our operation and the ongoing delays. Please inform them not to disturb you when you have the “Do Not Disturb” sign hanging on your door.
Additionally, we still ask that you carefully assess your fitness to operate and any requirement for additional rest. In case extra rest is required, please file a Fatigue Report. Furthermore, please send in Voyage Reports on any deficiencies of hotels according to the CWA Table 14: Hotel Standard Criteria.
Some colleagues took the effort to compile information of local changes in regard to hotels at various destinations. Please bear in mind that this information is informal only and might already be outdated as the situation changes quickly nowadays.
The Hotel Committee will continue updating this document when it receives updates on cvhotels@alpl.lu
